Terms and conditions

ATTENTION: This legal notice applies to the entire contents of this website under the domain name opusenergycommunity.com (“Website”) and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this Website. This notice is issued by Opus Energy Limited (“our”, “us” or “we”). Opus Energy reviews its terms and conditions periodically.

1. Introduction

1.1 By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full you must leave this Website immediately.

1.2 We may revise this legal notice at any time. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

2. License

2.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) our copyright and trade mark notices and this permission notice appear in all copies.

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us or our licensors. For the purposes of this legal notice, any use of extracts from this Website, other than in accordance with paragraph 2.1 above, for any purpose is prohibited. Without prejudice to any of our rights and remedies, if you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.


You must ensure that data (including software) downloaded from the Website to your computer is suitable for use on your computer and that it is free from viruses. It is solely your responsibility to virus check all data downloaded from this Website and to check it is compatible with your computer.

4. Service access

4.1 We cannot warrant that use of this Website will be uninterrupted or error free or that it will be continuously available.

4.2 Access to this Website may be suspended temporarily and without notice for any reason (including, without limitation in the case of system failure, maintenance or repair or for reasons beyond our control).

4.3 We shall not be liable if for any reason this Website is unavailable at any time or for any period.

5. Visitor material and conduct

5.1 Other than personally identifiable information, which is covered under paragraph 8 of this legal notice, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

5.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
(b) for which you have not obtained all necessary licences and/or approvals; or
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to applicable law or regulations of or which infringes the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

5.3 You may not misuse the Website (including, without limitation, by hacking).

5.4 We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of paragraphs 5.2 and/or 5.3.

6. Links to and from other websites

6.1 We do not monitor the content of third party websites and any links provided on the Website are for your convenience only. We make no representation or warranty as to the content of such third party websites. We exclude all liability for any third party material made available on the Website or contained on any third party website that it links to. Any contract concluded with a third party company will be between you and that company only and will be subject to their terms and conditions. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the linked sites

6.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Opus Energy Limited logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Opus Energy Limited trade marks displayed on this Website without our prior written permission;
(f) you do not link from a site that is not owned by you; and
(g) your site does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

6.3 We expressly reserve the right to revoke the right granted in paragraph 6.2 for breach of these terms and to take any action it deems appropriate.

7. Privacy policy

7.1 We are committed to protecting the privacy of anyone who uses the Website and to complying with the obligations imposed by the Data Protection Act 1998. Subject to the provisions of this Privacy Policy, we will treat any information you provide as confidential.

7.2 You should also be aware that this Privacy Policy only extends to our Website and not to your use of, and collection of any data on, any website which you may link to using the hypertext connections within the Website.

7.3 We collect information when you register with us, when you respond to user profile requests and through the use of cookies on the Website to ensure that the Content is both interesting and relevant. Information which is collected may be used by us to compile profiles of your user preferences and requirements. By using the Website you consent to such use.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer.  On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”.  This may prevent you from taking full advantage of the website.  You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.

7.4 All personal details submitted to us will be held in accordance with our responsibilities under the Data Protection Act 1998. As a consequence, we will not disclose to any third party any personal details supplied other than in the following circumstances:
(a) as required as a matter of law;
(b) in the reasonable enforcement of our contractual rights;
(c) to identify or resolve technical problems arising from the use of the Website;
(d) to deal with complaints from any party regarding the operation of the Website;
(e) as may be required to enable us to provide our services to you;
(f) as otherwise set out in this privacy policy;

7.5 We may use any personal data supplied for the purpose of communicating with you in order to inform you of any new features which are developed.

7.6 We may on occasions wish to use personal information supplied by you to inform you of new services and products which we propose to offer to you. In addition, we may also provide your personal information to appropriate and carefully selected third parties. If you do not wish to receive any information from us or from other third parties to whom we pass your details, you may inform us of this by indicating when you place an order for products with us that you do not wish to receive promotional material. At any stage subsequently you can also inform us of this by e-mail to unsubscribe@opusenergy.com .

7.7 At any time, you may by notifying us by e-mail unsubscribe@opusenergy.com that you wish us to delete personal information which we hold about you.

7.8 We recommend that you should regularly review the personal information you have supplied to us to ensure that your information is correct and up to date.

7.9 If at any time you believe that we have not complied with these principles, please notify us by e-mail to contactus@opusenergy.com and we will use our reasonable endeavours to identify the problem and resolve it.

8. Disclaimer

8.1 While we use our reasonable endeavours to ensure that the information on this Website is correct, we do not warrant the accuracy and/or completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

8.2 The material on this Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.

9. Liability

9.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and their officers, directors, employees, shareholders or agents, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

9.2 Nothing in this legal notice shall exclude or limit our liability for:
(a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
(b) fraud; or
(c) misrepresentation as to a fundamental matter; or
(d) any liability which cannot be excluded or limited under applicable law.

9.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

9.4 You shall fully indemnify us for, and keep us fully indemnified against, any loss or damage suffered by us or any of our group companies as a consequence of your breach of this legal notice including without limitation for breach of paragraphs 5.2, 5.3 and/or 6.2.

10. Termination/access rights

10.1 We reserve the right, in our sole discretion, to terminate or restrict your access to the Website at any time, without notice.

10.2 We reserve the right to terminate your account and withdraw your password and user name immediately if, at any time, we believe you are in breach of this legal notice.

10.3 We have no obligation to maintain any content or to forward any unread or unsent messages to you or any third party.

11. General

11.1 You may not assign, sub-license or otherwise transfer any of your rights under this legal notice.

11.2 If any provision of this legal notice is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of this legal notice, which shall remain in full force and effect.

11.3 Failure by either of us to exercise any right or remedy under this legal notice does not constitute a waiver of that right or remedy.

12. Governing law and jurisdiction

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

Opus Energy and Opus Gas are the trading names of Opus Energy Limited – Registered No: 4382246

Opus Energy (Corporate) Limited – Registered No 05199937

Opus Gas Supply Limited – Registered No: 06874709

Opus Energy Renewables Limited – Registered No: 7126582

All are registered in England & Wales with Registered Offices at Lambourne House, 311-321 Banbury Road, Oxford OX2 7JH