2014 ends with a bang as Opus Energy is announced number one for B2B energy buyer customer service in new Datamonitor research…
2014 has been a huge year for Opus Energy, and that’s thanks in part to being ranked number one for customer service for small and medium businesses by Datamonitor.
Datamonitor, an international company working to provide market intelligence all over the world, use independent research to establish which B2B energy buyers stand out when it comes to providing quality customer service.
Research was conducted in the second half of 2013 and the first half of 2014, and results conclusively showed that Opus Energy were number one when it came to customer service satisfaction.
This announcement came hot on the heels of achieving the ‘Putting the Customer First’ accreditation with Customer First UK Ltd. ‘Putting the Customer First’ was developed as part of a government initiative to improve levels of service provided by businesses and is now the national standard for customer service.
These two stamps of approval highlight Opus Energy’s continued focus on delivering sterling levels of customer service. Half of Opus Energy’s workforce is dedicated to customer services, and all are based here in the UK. On top of that, all of its customer care team members are provided with specialist training, so they can achieve the best possible results for the UK SMEs that they work with.
The drive for excellence in service also saw the company recently add 15 further specialists to its customer service team and it is expecting to create at least 100 additional jobs in the department over the next five years.
Andy Nash, Operations Director at Opus Energy, says: “We’re delighted to gain this independent recognition for the service we provide [as a B2B energy buyer]… We’re able to ensure that SME owners can speak to a real person, who is empowered to deal with their query as quickly as possible.
“We’re always listening to feedback to improve our customers’ experience and over the next 12 months, we’ll continue to invest in new technology to ensure we are serving businesses in the best way possible. Ultimately, we are focused on reducing time spent on the phone so our business customers are freed-up to get on with growing their companies.”
For more than a decade, Opus Energy has supplied energy exclusively to businesses. We now supply more than 200,000 business locations across the UK with power.
To find out more about how Opus Energy can help small and medium-sized businesses, visit www.opusenergy.com